10 Chatbot Use Cases Across Industries to Learn From

Chatbots can communicate with the customer and give the most relevant advice based on the individual’s situation and financial history. They can even provide credit scores, set budgets, and help to manage them. This chatbot use case is all about advising people on their financial health and helping them to make some decisions regarding their investments. The banking chatbot can analyze a customer’s spending habits and offer recommendations based on the collected data.

What’s most exciting about this technology is where it’s headed and how it’s trending. Chatbots for mental health can help patients feel better by having a conversation with the person. Patients can talk about their stress, anxiety, or any other feelings they’re experiencing at the time.

As the chatbot technology in healthcare continuously evolves, it is visible how it is reducing the burden of the already overburdened hospital workforce and improving the scalability of patient communication. Customer feedback surveys is another healthcare chatbot use case where the bot collects feedback from the patient post a conversation. It can be via a CSAT rating or a detailed rating system where patients can rate their experience for different types of services.

An AI Assistant can answer common queries and FAQs related to a particular disease, health condition or epidemic. It can raise awareness about a specific health-related concern or crisis by offering swift access to accurate, reliable and timely information. All this in an engaging, conversational manner, across a range of digital platforms including websites, social media, messaging apps etc. Beyond direct patient care, chatbots are emerging as powerful tools in medical research and data analysis. The digital transformation of healthcare services is epitomized by chatbots.

Never Leave Your Customer Without an Answer

Whether it’s on your favorite messaging app, website, or voice assistant, chatbots are there to offer quick answers and help perform a variety of tasks. For example, they can assist with everything from booking appointments, fetching information, or providing customer support. What makes chatbots even more impressive is their ability to learn from interactions to improve over time, ensuring they become more helpful the more you use them.

A healthcare provider might use a chatbot to handle appointment bookings. Patients can choose their preferred date and time and receive Chat GPT confirmation instantly. This reduces administrative workload and improves patient satisfaction by making healthcare more accessible.

In the grand scheme of things, this is a good problem for the consumer to have. If you’re running a regional airline, you know the importance of keeping in touch with customers about flight changes or delays. You also know that travelers can have anxiety about even the little things. This is even more true during the busy times in the school year as resources are increasingly stretched thin.

If you are new to the process, reach out for help to start on the right path. AI chatbots have been increasingly integrated into the healthcare system to streamline processes and improve patient care. While they can perform several tasks, there are limitations to their abilities, and they cannot replace human medical professionals in complex scenarios. Here, we discuss specific examples of tasks that AI chatbots can undertake and scenarios where human medical professionals are still required.

Conversational AI in Healthcare: 5 Key Use Cases (Updated

These technologies enable chatbots to adapt and improve from each conversation, offering tailored support to patients. Beyond general inquiries, healthcare chatbots offer tailored medical advice and health education. By analyzing individual patient histories and preferences, these chatbots can deliver custom health tips, medication reminders, and wellness suggestions. Beyond routine interactions, healthcare chatbots engage patients in their care through educational content, health reminders, and personalized advice. Mental health support through chatbots represents a significant advancement.

• But, these aren’t all the ways you can use your bots as there are hundreds of those depending on your company’s needs.
• Patients frequently have pressing inquiries that require immediate answers but may not necessitate the attention of a staff member.
• This chatbot solution helps patients get all the details they need about a cancer-related topic in one place.
• In the healthcare sector, you can use a chatbot to track insurance status.

Using our platform you can also get a full view of all your customer’s details from name, phone number, email, ect. Kartly.io offers you a platform to manage all customer conversations at one place. In contrast, your agents can use the same number thanks to WhatsApp Business API. Every customer wants to feel special and that the offer you’re sending is personalized to them. No wonder the voice assistance users in the US alone reached over 120 million in 2021. Also, ecommerce transactions made by voice assistants are predicted to surpass $19 billion in 2023.

In the domain of mental health, chatbots offer unprecedented support, delivering therapeutic interventions like cognitive behavioral therapy (CBT) for individuals dealing with anxiety, depression, and stress. By integrating with healthcare providers’ calendars, they offer real-time updates on available slots, reducing wait times and improving service delivery. This streamlined process improves the patient experience and optimizes healthcare providers’ schedules. They’re now adept at providing mental health support, understanding complex patient inquiries, and navigating the extensive healthcare industry.

What are the applications of chatbots in healthcare?

Notably, as per a survey conducted by Statista, an average of 42.75% of Clinicians believe that patients will use chatbots for treatment on a wide scale in the future. While AI and chatbots have significantly improved in terms of accuracy, they are not yet at a point where they can replace human healthcare professionals. They serve as a supplemental tool to provide guidance and information based on pre-programmed responses or machine learning algorithms. Chatbots assist doctors by automating routine tasks, such as appointment scheduling and patient inquiries, freeing up their time for more complex medical cases.

The timeline for the studies, illustrated in Figure 3, is not surprising given the huge upsurge of interest in chatbots from 2016 onward. Although health services generally have lagged behind other sectors in the uptake and use of chatbots, there has been greater interest in application domains such as mental health since 2016. The use of AI for symptom checking and triage at scale has now become the norm throughout much of the world, signaling a move away from human-centered health care [9] in a remarkably short period of time. Recognizing the need to provide guidance in the field, the World Health Organization (WHO) has recently issued a set of guidelines for the ethics and principles of the use of AI in health [10]. While there are many other chatbot use cases in healthcare, these are some of the top ones that today’s hospitals and clinics are using to balance automation along with human support.

He often cracks hilarious jokes and lightens everyone’s mood in the team. But the problem arises when there are a growing number of patients and you’re left with a limited staff. In an industry where uncertainties and emergencies are persistently occurring, time is immensely valuable. From collecting patient information to taking into account their history and recording their symptoms, data is essential.

It automates routine clerical tasks, such as data entry and record-keeping, freeing staff for more critical duties. This tool also streamlines patient check-in processes and efficiently manages document healthcare chatbot use cases flow. At Massachusetts General Hospital, a new AI chatbot for healthcare is undergoing tests. This tool is designed to explore scientific articles, offering results in a conversational format.

Healthcare chatbots find valuable application in customer feedback surveys, allowing bots to collect patient feedback post-conversations. This can involve a Customer Satisfaction (CSAT) rating or a detailed system where patients rate their experiences across various services. By clearly outlining the chatbot’s capabilities and limitations, healthcare institutions build trust with patients. Chatbots https://chat.openai.com/ can also provide reliable and up-to-date information sourced from credible medical databases, further enhancing patient trust in the information they receive. This also reduces missed appointments and medication non-adherence, ultimately improving health outcomes. The healthcare chatbots market, with a valuation of USD 0.2 billion in 2022, is anticipated to witness substantial growth.

Top 10 Chatbot Use Cases in Healthcare – Improve Healthcare Services with Chatbots

This consistent interaction can significantly affect the user’s mental well-being. Chatbots can help deflect most of your inbound calls to digital self-service and reduce call volumes and wait times. Equally as important, they decrease the overall cost of serving consumers. Dialpad’s contact center AI is designed to make supervisors and support agents more efficient, with omnichannel and self-service functionality.

For example, for all those who’re asking for a demo request, you can set up the chatbot to run a small survey asking for more info about their organization and requirements. Instead of following up with everyone, your sales team can prioritize those with high conversion possibilities. Personalized marketing is the way to go, as generic mass marketing campaigns don’t work as well anymore. With all the personal insights available today, you can set up chatbots to trigger a personalized message.

One excellent example is ChatBot, which provides a robust platform for businesses to deploy chatbots without needing any coding skills. This tool scans your existing resources—like your website or help center—to deliver accurate and swift responses directly to your customers, enhancing their experience and your efficiency. Use AI chatbots as a first-line defense for as many incoming queries as possible. These virtual assistants can quickly update customers on flight information like boarding times and gate numbers.

A conversational AI system can help overcome that communication gap and assist patients in their healing process. For example, the patient could submit information regarding what post-care steps they have taken and where they are in their treatment plan. In turn, the system might give reminders for crucial acts and, if necessary, alert a physician.

When the policyholders’ renewal is nearing, chatbots can be configured to trigger a proactive message when they visit the website the next time with a message saying, your policy is due. With integration into your payment portal, chatbots can also be configured to do renewals. Chatbots can remove the long and tiring process of submitting a claim and following it up till approval. Customers can initiate a claim from the chatbot interface, submit the documents needed to proceed, and start processing the claim. Chatbots can be used to understand the coverage information—from there, they can be configured to apply for a claim.

A case study shows that assisting customers with a chatbot can increase the booking rate by 25% and improve user engagement by 50%. This case study comes from a travel Agency Amtrak which deployed a bot that answered, on average, 5 million questions a year. And it won’t harm the customer satisfaction your online store provides as our study on the current chatbot trends found that over 70% of buyers have a positive experience using chatbots. You can use chatbots to guide your customers through the marketing funnel, all the way to the purchase. Bots can answer all the arising questions, suggest products, and offer promo codes to enrich your marketing efforts. Healthcare customer service chatbots can increase corporate productivity without adding any additional costs or staff.

Pick the chatbot that has the right functionality for your business needs. This way, you will get more usage out of it and have more tasks taken off your shoulders. And, in the long run, you will be much happier with your investment seeing the great results that the bot brings your company.

With an AI chatbot, you can set up messages to be sent to patients with a personalized reminder. They can interact with the bot if they have more questions like their dosage, if they need a follow-up appointment, or if they have been experiencing any side effects that should be addressed. An AI chatbot can quickly help patients find the nearest clinic, pharmacy, or healthcare center based on their particular needs. You can foun additiona information about ai customer service and artificial intelligence and NLP. The chatbot can also be trained to offer useful details such as operating hours, contact information, and user reviews to help patients make an informed decision.

Selecting the right communication channels

However, these are probabilistic in nature and not definitive predictions. Machine learning, a subset of AI, can analyze large volumes of healthcare data and learn from it to make predictions or decisions without being explicitly programmed. It can identify patterns and trends that can help in disease diagnosis, drug discovery, patient care, and more. It can also suggest when someone should attend a healthcare institution, when they should self-isolate, and how to manage their symptoms. Advanced conversational AI systems also keep up with the current guidelines, ensuring that the advice is constantly updated with the latest science and best practices. New instruments and technology have always played a significant role in medicine.

More research is needed to fully understand the effectiveness of using chatbots in public health. Concerns with the clinical, legal, and ethical aspects of the use of chatbots for health care are well founded given the speed with which they have been adopted in practice. Future research on their use should address these concerns through the development of expertise and best practices specific to public health, including a greater focus on user experience. Healthcare chatbots can be a valuable resource for managing basic patient inquiries that are frequently asked repeatedly. By having an intelligent chatbot to answer these queries, healthcare providers can focus on more complex issues. The efficiency of appointment scheduling via chatbots significantly reduces waiting times, enhancing the overall patient experience.

For example, it can pull information from more sources instantly, escalate to a live agent with all the contextual information intact. This is one of the biggest mistakes that companies make when deploying chatbots. Grab the Contact Center Playbook, which breaks down everything you need to know, from setup to improving customer satisfaction—with examples from real contact center teams across different industries. Many chatbot systems’ AI works by taking basic inputs (like an answer to a yes/no question that you might click on a website’s chat box) or by simply scanning for identified general keywords.

And since chatbots are often based on SaaS (software as a service) packages from major players like AWS, there’s no shortage of resources. Infobip can help you jump start your conversational patient journeys using AI technology tools. Get an inside look at how to digitalize and streamline your processes while creating ethical and safe conversational journeys on any channel for your patients. AI chatbots cannot perform surgeries or invasive procedures, which require the expertise, skill, and precision of human surgeons.

Whereas open-ended questions ensure that patients get a chance to talk and give a detailed review. Obviously, chatbots cannot replace therapists and physicians, but they can provide a trusted and unbiased go-to place for the patient around-the-clock. It also increases revenue as the reduction in the consultation periods and hospital waiting lines leads healthcare institutions to take in and manage more patients. All the included studies tested textual input chatbots, where the user is asked to type to send a message (free-text input) or select a short phrase from a list (single-choice selection input). Only 4 studies included chatbots that responded in speech [24,25,37,38]; all the other studies contained chatbots that responded in text.

The feedback can help clinics improve their services and improve the experience for current and future patients. Overall, this data helps healthcare businesses improve their delivery of care. AI chatbots are undoubtedly valuable tools in the medical field, enhancing efficiency and augmenting healthcare professionals’ capabilities.

It can also assist in tasks like image recognition for diagnostic purposes. Data security is a top priority in healthcare, and AI and chatbot platforms should adhere to HIPAA guidelines and other relevant data protection regulations. Most of these systems use encryption and other security measures to protect data. However, it’s important to ensure that any AI or chatbot tool used is from a trusted source and complies with all necessary security regulations. However, if the patient misunderstands a post-care plan instruction or fails to complete particular activities, their recovery outcomes may suffer.

Healthcare chatbots are redefining patient care with features that leverage the latest in technology to provide more efficient, personalized, and accessible healthcare services. The automation of routine tasks has been significantly enhanced by interactive healthcare chatbots, freeing up valuable time for healthcare providers. Initially, chatbots in healthcare sectors served basic functions, like answering FAQs. Fast forward to now, and they’re indispensable, thanks to AI and natural language processing.

AI bots in quickly processing vast amounts of patient data, enabling healthcare workers to acquire info about potential health issues and receive personalized care plans. Thanks to AI chatbot healthcare, remote patient health status monitoring is easier than ever. In addition, wearable devices can now supply data to healthcare providers to keep tabs on potential problems. Chatbots in healthcare are gaining traction, and research suggests that by 2032, the global market for healthcare chatbots will be worth $944.65 billion. The increase in internet penetration, smart device adoption, and the demand for remote medical assistance drive this market forward.

Customer service chatbot for healthcare can help to enhance business productivity without any extra costs and resources. Undoubtedly, chatbots have great potential to transform the healthcare industry. They can substantially boost efficiency and improve the accuracy of symptom detection, preventive care, post-recovery care, and feedback procedures. Earlier, this involved folks calling hospitals and clinics, which was fine.

World-renowned healthcare companies like Pfizer, the UK NHS, Mayo Clinic, and others are all using Healthcare Chatbots to meet the demands of their patients more easily. Healthcare chatbots prioritize safety and security, employing encryption and strict data protection measures. In response to the COVID-19 pandemic, the Ministry of Health in Oman sought an efficient way to provide citizens with accessible and valuable information. To meet this urgent need, an Actionbot was deployed to automate information exchange between healthcare institutions and the public during the pandemic. This is a paradigm shift that would be particularly useful when human resources are spread thin during a healthcare crisis.

For example, if your patient is using the medication reminder already, you can add a symptom check for each of the reminders. So, for diabetic treatment, the chatbot can ask if the patient had any symptoms during the day. And for pain medication, the bot can display a pain level scale and ask how much pain the patient is in at the moment of fulfilling the survey.

AI chatbots in the healthcare sector can be leveraged to collect, store, and maintain patient data. This can be recalled whenever necessary to help healthcare practitioners keep track of patient health, and understand a patient’s medical history, prescriptions, tests ordered, and so much more. In addition, using chatbots for appointment scheduling reduces the need for healthcare staff to attend to these trivial tasks.

Drift’s pricing structure is not fully transparent, focusing instead on providing tailored solutions that fit the specific needs of businesses of all sizes. The chatbot can interact with customers, inform them about the sale, offer them special promo codes, and guide them through the purchase process, enhancing both sales and customer experience. For example, a guest could use a hotel’s chatbot to request a room setup with specific lighting, a certain room temperature, and a selection of pillows. The chatbot could also offer additional services like spa appointments or dinner reservations, all from the same interface. For instance, a banking chatbot can alert users about unusual spending patterns or suggest setting up a new savings account when surplus cash is detected.

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